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Privacy Policy

Last updated: 7 October 2026

DL Trading and Engineering Pte Ltd (“DLTEPL”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, disclose and protect your personal data in line with Singapore’s Personal Data Protection Act 2012 (PDPA).

By using our website or contacting us, you agree to the collection, use and disclosure of your personal data as described below.

1. Personal data we collect

We may collect:

  • Your name, company name and job title
  • Contact details such as phone number, email address and site or billing address
  • Details you give us about your project, premises or enquiry, including drawings or documents you send us
  • Information about how you use our website, such as IP address, browser type, pages visited and time spent (collected through cookies and analytics tools)

2. How we collect it

We collect personal data when you:

  • Submit an enquiry through our website contact form
  • Email, call or WhatsApp us
  • Request a quotation, site survey or service
  • Engage us as a customer, supplier or subcontractor
  • Browse our website

3. How we use your personal data

We use your personal data to:

  • Respond to your enquiries and prepare quotations
  • Plan, carry out and manage installation, maintenance and project work
  • Arrange site visits and communicate with you about your project
  • Issue invoices and manage payments
  • Provide after-sales support and maintenance reminders
  • Improve our website and services
  • Meet legal, regulatory and contractual obligations

We will not use your personal data for marketing messages unless you have agreed to receive them. We will not send marketing messages to Singapore telephone numbers registered with the Do Not Call Registry without your clear consent.

4. Disclosure to third parties

We do not sell your personal data. We may share it only where needed for the purposes above, with:

  • Subcontractors, suppliers and equipment manufacturers involved in your project
  • Building management, Management Corporations (MCST) or main contractors, where your project requires it
  • IT, hosting, email and website service providers who support our business
  • Professional advisers, such as auditors and lawyers
  • Government agencies or regulators, where required by law

We require these parties to protect your personal data and use it only for the purpose it was shared.

5. Cookies and analytics

Our website uses cookies and similar technologies, including:

  • Google Analytics (through Google Site Kit), to understand how visitors use our website
  • Google reCAPTCHA, to protect our contact form from spam and abuse

These services may collect information such as your IP address and browsing activity. You can disable cookies in your browser settings, but some parts of the website may not work properly. For more information, see Google’s Privacy Policy at https://policies.google.com/privacy.

6. Transfer outside Singapore

Some of our service providers, such as website hosting, email and analytics providers, may store or process data outside Singapore. Where this happens, we take reasonable steps to ensure your personal data receives a standard of protection comparable to that under the PDPA.

7. Protection of your personal data

We take reasonable security measures to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification or disposal. However, no method of transmission over the internet or electronic storage is completely secure.

8. Retention

We keep your personal data only as long as needed for the purposes it was collected, or as required for legal, accounting or business reasons. When no longer needed, we will delete it or make it anonymous.

9. Access, correction and withdrawal of consent

You may ask to:

  • Access the personal data we hold about you and how it has been used or disclosed in the past year
  • Correct any personal data that is inaccurate or incomplete
  • Withdraw your consent for us to collect, use or disclose your personal data

Please send your request to our Data Protection Officer using the contact details below. We will respond as soon as reasonably possible, and within 30 days where we can. We may charge a reasonable fee for access requests, and will tell you the fee before processing your request.

If you withdraw consent, we may no longer be able to provide some services to you. We will tell you about the likely consequences before acting on your request.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

11. Contact us

If you have any questions about this policy or how we handle your personal data, please contact our Data Protection Officer:

Data Protection Officer
DL Trading and Engineering Pte Ltd
47 Jalan Pemimpin, #04-08 Halcyon 2, Singapore 577200
Email: enquiry@dltepl.com
Phone: +65 6493 7196